Delivery Information

UK Mainland

England, Wales and parts of Scotland, excluding Highlands and Islands. This area is made up of all postcodes not mentioned in Zones 2 and 3.

UK Delivery Services (Zone A: England, Wales and parts of Scotland, excluding Highlands and Islands)

Free Delivery in 3-5 working days (Minimum £70 order value) FREE
Standard Delivery (3-5 working days) £2.99
Express Delivery (2 working days) £4.99
UK Next Day by 1pm Guaranteed (Except Sundays) £11.50+
Please Note
  • All orders placed after 11am will be dispatched on the following business day. This includes Express Deliveries.
  • Orders placed before 11am on business days are usually dispatched the same day.
  • Next Day Deliveries are dispatched the same day, as long as you place the order before 12pm. Any orders after this time will be dispatched the following day.
  • Orders placed after Friday 11am will be dispatched on Monday morning.
  • No orders are dispatched on Saturday or Sunday. Not even Next Day delivery orders.
  • Bank Holidays can delay and void the above guarantees, as couriers do not collect or deliver on Bank Holidays.


FREE DELIVERY IN 3-5 WORKING DAYS (Offer only for orders worth £70+)
Orders will be dispatched the following business days after placing your order.

STANDARD DELIVERY (3-5 working days) - £2.99
Orders will be dispatched the following business days after placing your order. Tracking number will be provided by email.

EXPRESS DELIVERY (2 working days) - £4.99
Orders will be dispatched the following business days after placing your order. This does not include the day you placed the order, since it requires time for us to collect, check and pack the order. These orders are dispatched using Royal Mail 24hr service.

UK NEXT DAY DELIVERY BY 1PM - £11.50+
Next working day delivery is available for orders placed before 12pm. This guarantees your order will arrive the following day before 1pm. This guarantee does not include Sundays.
This price can vary depending on the weight of the parcel.

 

UK ZONES B & C

  • Highlands and Islands of Scotland
  • Northern Ireland
  • Isle of Man
  • Baliwick of Guernsey
  • States of Jersey
  • Isles of Scilly
  • Postcodes - IV, HS, KA, 27/28, KW, PA 20-49, PA 60-78, PH 17-26, PH 30-44, PH 49-50, ZE, BT, IM, GY, JE, TR 21-25.

UK STANDARD DELIVERY (Zone B & C) - £10.00
Deliveries will be made within 5 – 7 working days after placing your order. Your order can be delivered any time between 7:00am – 5:30pm, Monday to Friday.

 

PARCEL LOST OR DELAYED

All parcels that we dispatch have a tracking number. If for any reason the parcel is lost or delayed, we will do our best to track it down. If an enquiry is started by the courier service to find the parcel, the customer must wait until a verdict is given by the courier service. Until that point, we are unable to give a refund to the customer.

 

Europe, USA/Canada, Rest of the World

We offer the following tracked delivery options for orders shipped outside the United Kingdom:

Standard International Delivery: Estimated delivery within 5-10 working days.

Express International Delivery: Estimated delivery within 3-5 working days.

Delivery charges are calculated based on the destination country and the total weight of the parcel. The available delivery options and applicable charges will be shown at checkout.

Delivery times are estimates and begin from the date the order is dispatched. Delays caused by customs clearance, local postal services or circumstances outside MOMINA’s control may affect the estimated delivery time.

 

CUSTOMS DUTY / IMPORT TAX

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

These charges are not included in the product price or delivery fee paid to MOMINA and are the sole responsibility of the customer. MOMINA is responsible only for arranging and paying the applicable outbound delivery costs shown at checkout.

If a customer refuses or fails to pay the required customs or import charges, or if the parcel cannot be delivered because the customer is unavailable to accept it, and the parcel is subsequently returned to us, the customer may choose one of the following options:

Redelivery: We can resend the order once it has been returned to us. The customer will be responsible for all additional delivery costs and any customs or import charges applied to the new shipment.

Refund: We can issue a refund once the returned parcel has been received and inspected by us. The original delivery charge will not be refunded, and a 10% administration fee will be deducted from the refundable order value.

Any customs charges, return-to-sender fees or other costs charged to MOMINA as a result of the parcel being refused, left unclaimed or returned following an unsuccessful delivery may also be deducted from the refund.

Customs procedures and charges vary between countries. Customers are responsible for checking the applicable import rules and charges before placing an order.

For further assistance, please contact us and we will be happy to help.